Warranty & Returns
Your satisfaction is our priority. Here's everything you need to know about our policies.
Return Policy
All custom-made and specially made rings are Final Sale and are not eligible for refunds or returns.
We will accept returns on our classic unaltered preexisting designs within two weeks of receiving for a 50% credit towards a new ring.
Important: Engraved rings cannot be returned for a 50% credit due to their personalized nature.
Warranty Coverage
We provide a comprehensive one-year warranty on all of our rings from the date of completion. If any issues arise in the first year, we will repair your ring free of charge.
Lifetime Coverage: The wood inlay and finish are warranted for life, ensuring your ring maintains its beauty for years to come.
Please note: It is your responsibility to ship and insure your jewelry when sending it for warranty service. Chasing Victory will return your ring once repaired.
Ring Resizing Services
If you ordered the wrong size, your wood ring can be resized! That's the beauty of buying a precious metal ring. The unfortunate part is that the wood will need to be replaced. This will be at an extra cost but is not bad compared to replacing an entire precious metal ring.
Precious Metal Rings: In some cases, if there is an extreme difference in the size, we may need to make a new ring.
Titanium, Steel and Zirconium Rings: Unfortunately, these materials are not resizable due to their properties.
The good news is if you return the ring that cannot be sized in its original condition, we will happily give you a 50% credit towards a new ring. We love you that much!
Questions About Your Ring?
Our team is here to help! Contact us at hello@chasingvictory.com for any warranty or return inquiries.